In the dynamic service industry, customer satisfaction is our North Star for success. While a happy customer may or may not actively recommend a service, a dissatisfied customer is sure to advise against dealing with a particular service provider.
At NRI's Life, although we are relatively new to the scene, we are unwavering in our commitment to success, understanding that satisfied customers are the linchpin to thriving in the service sector.
Our refund policy for services procured through NRI's Life is governed by the Satisfaction-or-Money-Back Guarantee & Refund Policy outlined below. Additionally, specific services may have their own unique refund policies. In such cases, the individual Satisfaction-or-Money-Back Guarantee & Refund Policy will be applicable in conjunction with this overarching policy unless it contradicts, in which case the specific service policy will supersede:
Refunds for cancellations follow this structure:
NRI's Life acts as a facilitator in India on behalf of the customer and cannot be held responsible for bureaucratic delays when dealing with government bodies, academic institutions, or external agencies. All tasks are executed on a best-effort basis only. The company's decision is deemed final and binding in such matters.
Any additional costs already incurred in executing your task will be deducted where applicable. The maximum time taken to refund money after processing a cancellation request is 7 days.
Post completion of an order, the Satisfaction-or-Money-Back Guarantee becomes effective. After service provision, if the client feels dissatisfied for any reason, they have the prerogative to request a money-back refund under the Money Back Guarantee.
The window to claim a refund under the Satisfaction-or-Money-Back Guarantee is a maximum of 10 days from the date the order is fully executed.
Should you encounter any issues with our Satisfaction-or-Money-Back Guarantee & Refund Policy or experience delays with your cancellation request, feel free to reach out to us at [email protected]